FAQ

General

• What Makes FreightPOP special?

  We're a simple web based solution for a traditionally complicated and expensive business necessity. From the ground up, we're built by shippers with the goal of delivering a TMS solution that provides ease of use while bringing savings of up to 10 - 30% on freight. 

• What is a TMS?

  A TMS (Transportation Management Software) is used to manage the shipping and logistics within a company. It enables companies to move shipments from the origin to destination cost effectively and efficiently. 

• What is centralized freight tracking?

  Centralized tracking allows you to see all your shipments in transit within a single window and get updated tracking details on any individual shipments from any carrier. Read more about it here.

• What is freight rate shopping?

  Freight rate shopping is when you compare carrier rates or quotes side by side. You can read an in-depth explain of rate shopping here.

   

   

• What is the best way to contact you?

  Phone, email, or through our chat box all work great! You can also see our contact information here.

Pricing & Payments

• What payment methods do you accept?

  We accept credit cards, company check, and ACH payments.

   

Product

• Do I see list rates or my discounted negotiated rates?

  When you freight rate shop or get a quote in FreightPOP, you automatically get your negotiated rates, our partner's rates, and marketplace rates.

   

• What is required so that I can see my rates for a carrier?

  To add a carrier, you may need to enter your account number, user name, password, and for some carriers, additional information. Each carrier is different, our app will guide you through the process.

   

• Can I upload rate sheets provided by my carrier?

  If your carrier is not linked to our system, we can add them, or you can upload the rates they provide. You will see the rates when you freight shop or get a rate quote.

   

   

• Can I process a shipment directly from FreightPOP?

  Yes, you can process a shipment directly from FreightPOP. Once processed, the system will allow you to print the shipping label or BOL the carrier would normally give you.

   

   

• How does FreightPOP invoice auditing save me money?

  There are instances when carriers make errors in invoicing, and may not invoice you at the rate provided when the shipment was processed. Our system will help catch any discrepancies. On average, customers find about 8 – 17% savings through freight invoice auditing.

   

   

• Can FreightPOP integrate with my ERP or order system?

  Yes, FreightPOP can integrate with most major systems. Call us or message us on chat to check if it integrates with your system.